Shipping Information

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

ORDER CONFIRMATION

Upon checkout, you will receive a confirmation email containing your order number.

SHIPPING

Once your payment information has been verified, orders will be shipped by UPS or USPS. Most orders ship within 2-3 business days, and you will receive an email with your tracking information once your order ships. If shipment of your order is delayed for any reason, you will be notified immediately via email and given a revised ship date.

If you require expedited processing, please email us at yourfriends@ecotradecompany.com, and we will do our best to accommodate your request.

ORDER STATUS

If you would like to check on the status of your order or track your package, you can track order status online at ORDER STATUS . You can also reach out to our customer support desk at CONTACT US at any time. 

TAXES

As required by law, a sales tax will be assessed on orders shipped to New York.

PRODUCT PACKAGING POLICY
While our intent is to reduce waste and the use of non-biodegradable plastics with the products we offer, you may find that some product packaging or shipping packaging may occasionally contain some plastic material. We are working with our suppliers to reduce their use of plastic even further over time. It is a journey and every improvement makes a difference. You can rest assured that your purchase and decision to "go green" is still making a positive impact on our environment.

FULFILLMENT METHODS

We are committed to putting our customers first, providing exceptional service, and achieving the best outcomes we can.

When we cannot fulfill items from our own inventory we may use a variety of fulfillment methods that meet our quality standards and can deliver the items promptly.

We pride ourselves in offering a curated selection of high-quality, eco-friendly, and sustainable products and in providing excellent customer service including the option to offset the carbon impact of each shipment and the ability to plant a tree with each purchase.

We offer a 30-day money-back return policy so if you are unhappy with your order you can return it in original condition and we will gladly provide you with a full refund.

RETURNS

In order to qualify for a return, you need to let us know first by simply filling up this form  CONTACT US, otherwise Eco Trade Company has the right to deny credit for any returned goods that do not meet the requirements of our return policy. We regret that we cannot accept returns on final sale merchandise. A "FINAL SALE" message is displayed when non-returnable items are added to the shopping cart. Final sale include clearance and deep discount products.

We only accept returns with our return authorization code and return tracking number

Please email us at yourfriends@ecotradecompany.com to initiate a return request. We cannot be responsible for items that are shipped back without proper return authorization, after the return period has expired, or that are sent to the incorrect address.

Please note that some products are from other sources or outside US and are considered final sale and non-refundable, and cannot be exchanged. International shipping costs could range a minimum of $70 depending on the weight of the package.

If an item returned to us gets lost in the mail, we are not held liable for it and it would nullify the refund.

Thank you.

yourfriends@ecotradecompany.com