Shipping Information

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

ORDER CONFIRMATION

Upon checkout, you will receive a confirmation email containing your order number.

SHIPPING

Once your payment information has been verified, orders will be shipped by UPS or USPS. Most orders ship within 2 business days, and you will receive an email with your tracking information once your order ships. If shipment of your order is delayed for any reason, you will be notified immediately via email and given a revised ship date.

For expedited shipping, please select this option at checkout. If you also require expedited processing, please email us at yourfriends@ecotradecompany.com, and we will do our best to accommodate your request.

TAXES

As required by law, a sales tax will be assessed on orders shipped to New York.

PRODUCT PACKAGING POLICY
While our intent is to reduce waste and the use of non-biodegradable plastics with the products we offer, you may find that some of our suppliers or shipping packaging may occasionally contain some plastic material. We are working with our suppliers to reduce their use of plastic even further over time. It is a journey and every improvement makes a difference. You can rest assured that your purchase and decision to "go green" is still making a positive impact on our environment.

RETURNS

In order to qualify for a return, you need to let us know first by simply filling up this form  CONTACT US, otherwise Eco Trade Company has the right to deny credit for any returned goods that do not meet the requirements of our return policy. We regret that we cannot accept returns on final sale merchandise. A "FINAL SALE" message is displayed when non-returnable items are added to the shopping cart. Final sale include clearance and deep discount products.

We only accept returns with our return authorization code and return tracking number

Please email us at yourfriends@ecotradecompany.com to initiate a return request. We cannot be responsible for items that are shipped back without proper return authorization, after the return period has expired, or that are sent to the incorrect address.

Please note that some products are from other sources or outside US and are considered final sale and non-refundable, and cannot be exchanged. For the reason that international shipping would range a minimum of $70 depending on the weight of the package.

If the returned item gets lost in the mail, we are not held liable for it and it would nullify the refund.

Thank you.

yourfriends@ecotradecompany.com